1) What are your hours of operation?
We are open from 8-4pm Mon to Friday Pacific Time
Our online call centre is available to take your calls from 9 to 5pm Eastern Time.
2) How do I open an account?
We assign an account number to our regular customers. If you are an individual ordering from us for the first time, we can set you up with an account #. You will have to pay by credit card or cash until your credit application is approved. If you don't plan on ordering frequently, then you will simply be set up as a cash customer. Individual orders paying by credit card do not require an account number. Government organizations can have an account set up without a credit application.
3) What method of payment do you accept?
We accept all visa, mastercard, debit, cash and cheques. Cheques are only accepted upon our acceptance of a completed credit application.
4) Is there a minimum I have to spend?
No, we do not have a dollar amount or quantity minimum requirement for you to place an order.
5) How can I place my order?
6) Is your catalogue free?
Yes, we represent several different suppliers and you may request a catalogue from any one of these based on your needs and we will send it to you at no charge.
7) Do I have to pay freight charges?
We only charge freight from our Burnaby location to your location. You may also pick up your order at our location to save freight charges. Please keep in mind that when you do receive an order, inspect the package thoroughly before accepting the order. if you notice any damage to the carton, you must record it on the way-bill and notify us immediately.
8) What is the expected delivery time?
If the item is in stock, we will ship it out the following day. For regular supply items from our Canadian suppliers, the wait time is approx. 10 business days. If you are ordering custom items, furniture or equipment, your wait time is approx 4-6 weeks.
9) How do I return an item?
You may return items for refund or exchange on defective or unsatisfactory products. Return requests must be received within 30 days from the date of shipment. You will receive a return authorization #. All returns must be in original packaging and ready for resale. Unless the item has a manufacturer's defect or damage, there will be a 25% restocking fee and you are responsible for the freight charges to send the items back to us. Custom orders are not returnable unless there is a manufacturers defect or damage.
You may also cancel an order within 24 hrs of ordering without a penalty providing it has not been sent out already.
10) How do I find out about specials and promotions?
You can visit our suppliers' websites to see if there are any current specials. Also, periodically we will include a flyer or brochure with your order to keep you informed about any upcoming sales or featured items. We are also going to have a clearance page on our website soon.
